Cancellation Policy

CANCELLATION POLICY (Stay 1 - 6 nights)

• No Prepayment with free cancellation up to 7 days prior to check-in date

CANCELLATION POLICY (Stay 7 nights and more)

• Full prepayment, changeable up to 7 days prior to arrival

Terms & Conditions :

• In case of Sandbox tourists who stay in Khao Lak from 1st day arrival in Thailand, full prepatment is mandatory required. Please contact reservation department for SHABA ID.
• The above rates are quoted in THAI BAHT inclusive of breakfast for 2 persons except Beachfornt Grand Pool Villa is inclusive for 4 persons per room per night.
• The above rates are inclusive of 10% service charge, 7% applicable VAT, and 1% provincial tax.
• Credit card details are required at the time of reservation in order to guaranteed.
• Hotel check-in time: 2.00 p.m. and check-out time: 12.00 p.m.
• 12 years and older will be considered as adults.
• Please note that hotel reserves all the right to pre-authorize the credit card when a credit card is used as a reservation guaranteed method.
• Hotel reserves the right to renegotiate the rates if the period room type or requirement changed.
• Guest under 12 years old are not recommended to stay at the resort. As we don't have any safety measure for children.

Child Policy (PAY AT HOTEL) :

• Max occupancy for Studio Pool Villa and Beach Front Pool Villa are 2 person.
• 0 - 3 years old: No extra charge with sharing existing bed with parents.
• 4 - 11 years old: ABF charge @ THB 475 net/ child/ meal (sharing existing bed with parents, max 1 child allowed per room).
• 4 years old up: Extra bed included ABF @ THB 2,000 net/ night.